Accessibility statement

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• read most of the website on devices without a screen, like a braille computer
• use the website even if Javascript is switched off.

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.

How accessible this website is

Parts of this website are not fully accessible. For example:

• the main page region is not defined as a landmark
• the focus indicator fails colour contrast requirements
• the current page within navigation elements is not communicated to screen readers
• button labels don’t update after being toggled
• navigation elements are missing an appropriate label
• alt text does not always accurately describe the image
• inputs and questions are not grouped together into fieldsets
• focus is not moved to specific inputs despite the page scrolling down visually to them.

PDFs

Many PDFs are not accessible across the website. Some of these are needed to use a key service. Examples include:

• Code of Conduct Aug 25
• SFS Code Guidance Aug 25
• SFS User Guide v2.4.

Feedback and contact information

To get information from this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email:[email protected]

call:01159 659 570

post to: FAO – SFS Team - Money and Pensions Service, Borough Hall, Cauldwell Street, Bedford. MK42 9AB.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

email:[email protected]

call:01159 659 570

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Money and Pensions Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and Web Content Accessibility Guidelines 2.2 Level AA.

Compliance status

This website is partially conformant with the Web Content Accessibility Guidelines 2.2 Level AA due to the non-conformances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

• 1.1.1 Non-text Content (AA): Alt text does not accurately describe the logo image, which can prevent screen reader users from understanding its purpose.
• 1.4.10 Reflow (AA): Sticky side navigation becomes obscures content at increased zoom levels, impeding visibility and usability for users with low vision.
• 1.4.11 Non-text Contrast (AA): Focus indicators fail to meet minimum contrast ratios, making them difficult to distinguish for users with limited vision.
• 2.4.3 Focus Order (A): Focus is not moved to error inputs when selecting in-page link to them making keyboard navigation confusing and less efficient.
• 2.4.6 Headings and Labels (AA): Navigation elements are missing appropriate aria-labels, causing screen reader users to struggle differentiating navigation sections.
• 1.3.1 Info and relationships (A): Hint text is not associated with the respective input programmatically. This may make it difficult for screen reader users to access all the related input information.
• 1.3.1 Info and relationships (A): Inputs and questions are not grouped together in field sets. This may make it difficult for screen reader users to understand all the related inputs and information being requested.
• 4.1.2 Name Role Value (A): Toggle button label doesn’t update after using it. This may make it difficult for people to understand the control's purpose and current state when using assistive technologies.
• 4.1.2 Name Role Value (A): Current page within a list of links or within the navigation is not communicated to screen readers. This may make it difficult for people to understand the current page they are on when using assistive technologies.
• 1.3.1 Info and relationships (A): Main page region is not defined within the page structure code. This may make it difficult for screen reader users to identify and navigate to the main page content.

What we’re doing to improve accessibility

We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We do automated accessibility scans of code releases with Deque Axe, and commission third-party accessibility audits of new or substantially changed features to evaluate the accessibility of our site.

We will revise this accessibility statement to reflect improvements made and any new issues no later than 30 September 2026.

Preparation of this accessibility statement

This statement was prepared on 19 August 2025. It was last updated on 15 September 2025.

This website was last tested on 15 August 2025. The test was carried out by ThisIsGain (GAIN).

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of the pages on the site.

Pages tested

• Home page:https://standard-financial-statement.maps.org.uk/en
• What is SFS?:https://standard-financial-statement.maps.org.uk/en/what-is-the-sfs
• Find debt advice:https://standard-financial-statement.maps.org.uk/en/what-is-the-sfs/find-free-debt-advice
• Use the SFS:https://standard-financial-statement.maps.org.uk/en/use-the-sfs
• Apply to use SFS:https://standard-financial-statement.maps.org.uk/en/apply-to-use-the-sfs
• Code of Conduct Aug 25:https://standard-financial-statement.maps.org.uk/en/apply-to-use-the-sfs/sfs-code-of-conduct
• SFS Code Guidance Aug 25:https://standard-financial-statement.maps.org.uk/en/use-the-sfs/governance-group-tor
• SFS User Guide v2.4:https://standard-financial-statement.maps.org.uk/en/use-the-sfs/guidance-for-using-the-sfs.